Help & support

How can we help?

Get help with your account or report an issue.

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Your message is stored securely in our secure cloud database (Supabase). It is never shared with third parties and is only accessible to the Study CPEA support team. We do not use email marketing services to send your data to unauthorized third parties.

Response times

General enquiries24–48 hrs

Account / login issuesWithin 24 hrs

Data / privacy requestsWithin 5 days

Bug reportsWithin 48 hrs

Mon–Fri, excluding local public holidays. We're a small team during Beta.

Common issues

Can't log in ›

Try resetting your password from the login page. If you're on Edge, disable Enhanced Tracking Protection for this site (Settings → Privacy → add site exception).

Quiz results not saving ›

Make sure you're logged in before starting a quiz. Complete the full quiz — results save when you reach the results screen. Check your internet connection is stable.

How to link parent account ›

Create a parent account, then contact us with both email addresses and we'll link them. Self-serve linking is coming soon.

Page not loading ›

Try a hard refresh (Ctrl+Shift+R / Cmd+Shift+R). Clear your browser cache. The service may occasionally be paused for maintenance — try again in 10 minutes.

Legal

For data access/deletion requests, use the form and select "Data / Privacy request".